We strongly recommend using Google Chrome as your browser and using a laptop or desktop computer for the best result when taking TalentLMS courses. Additionally, do not attempt to take the courses on a mobile device (phone or tablet).
Troubleshooting TalentLMS - Be Your Own IT
Video/Audio/Page Isn’t Loading?
Classes may experience trouble loading, thus freezing or "Bad Request" messages, when the internet connection/speed is poor for the device you're using to take your online training. To reduce these outcomes, we recommend the following:
Why does the video restart after leaving the module?
Use the Table of Contents (TOC) button in bottom right to resume from the last slide.
How do I download my certificate?
You may find your online training certificates that you have earned on our new portal in your email's inbox connected to your account as well as when you login to your account. On the top right, hover your mouse over YOUR NAME HERE | LEARNER to reveal a drop down menu. Select "My certifications'' in the drop down menu. This will show the list of certificates you have earned on this training portal. You may download them to your computer's Download folder by clicking the round star-flower icon to the right of each certificate's name.
Are there in-person classes?
In short, yes we provide in-person training sessions as well as educational conferences. Check out upcoming events here: https://communitycareoptions.my.salesforce-sites.com/ We plan the live sessions month to month and the conferences are confirmed a year in advance. Both are subject to change based on current health guidelines.
Community Care Options goes on the road for several live, in-person training sessions. From NorCal all the way to SoCal, we educate current and hopeful RCFE/ARF administrators on a variety of topics.
We have an educational conference every Spring and Fall in various locations. This is where you will be able to network with and learn from seasoned professionals in the Assisted Living field.
If you have any further questions, please don’t hesitate to call 530-894-2114 or send a message through TalentLMS.
In order to send a message through TalentLMS, hover your mouse over MESSAGES on the top right menu bar and select send message. To ensure our tech team can help as soon as possible, please provide the course title, the problematic unit within the course, and a short description of the problem.